Guest Experience Coordinator

Guest Experience Coordinator page is loaded## Guest Experience Coordinator locations:
Fort Lauderdaletime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
May 1, 2026 (30+ days left to apply) job requisition :
REQ
** About Four Seasons:
** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
** About the location:
** Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.
** About the role
** At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defined by genuine human connection. Our Guest Experience Coordinator brings this philosophy to life every day — creating unforgettable moments of warmth, grace, and intuitive care for each of our guests. The
** Guest Experience Coordinator
** serves as the primary host and ambassador for the property, curating seamless, personalized, and emotionally resonant guest journeys from pre‑arrival through post‑stay.

As the heartbeat of guest recognition and experience personalization, you ensure that every guest feels truly seen, valued, and celebrated from the moment they begin their journey with us through long after their stay.

If you are polished, gracious, and passionate about curating meaningful guest connections, this is the role where you will shine.
** What you will do**
* ** Create Anticipation — Pre****‑
**** Arrival Excellence:**  + Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay.  + Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more.  + Ensure all operational teams are fully prepared with complete guest information for a seamless arrival.  + Build genuine connection and excitement as the welcoming host even before guests step foot on property.
* ** Elevate the Experience — On****‑
**** Property Guest Engagement**  + Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance.  + Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services.  + Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences.  + Escort guests through property spaces, offering orientation, comfort, and authentic hospitality.  

+ Champion team‑wide guest recognition to ensure warmth and consistency in every interaction.  + Support accurate, timely billing and maintain guest trust throughout their stay.
* ** Sustain the Relationship — Post****‑
**** Stay Connection:**  + Deliver thoughtful, personalized follow‑up communications that demonstrate care beyond the stay.  + Foster emotional loyalty through meaningful relationships, creating lasting bonds with returning guests.  + Maintain continuity of guest history and preferences to elevate future stays.  + Act as an advocate and ongoing…