Front Desk Supervisor; Overnight - Conrad Fort Lauderdale

Job Title:

Front Desk Supervisor (Overnight) – Conrad Fort Lauderdale Beach

Job Number: HOT0

CCSR

Location:

Conrad Fort Lauderdale Beach, 551 N Ft Lauderdale Beach Blvd, Ft. Lauderdale, FL 33304

Shift: Various – must be available to weekdays, weekends, and holidays. This position is overnight.

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

• Hospitality – Passionate about delivering exceptional guest experiences
• Integrity – Do the right thing, all the time
• Leadership – Leaders in industry and communities
• Teamwork – Team players in everything we do
• Ownership – The owners of our actions and decisions
• Now – Operate with a sense of urgency and discipline

• Quality
• Productivity
• Customer Focus

• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  access to a wide variety of educational credentials through partnership with Guild Education, including college degrees and professional certifications
• 401(k) plan and company match to help save for retirement
• Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

EOE/AA/Disabled/Veterans

Full-time

Conrad Hotels & Resorts

Guest Services, Operations, and Front Office