Overnight Guest Service Agent

Conrad Fort Lauderdale Beach is looking for an Overnight Guest Service Agent to join the Front Office Team!

This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms, an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique spa, over 10,000 square feet of meeting space, and five food and beverage outlets. This includes restaurants, a pool side grill, a marketplace, and in‑room dining.

• Classification:
  Full‑time
• Shift: Overnight – must be available weekdays, weekends, and holidays.

Want to learn more? Hotel Website, Instagram, Facebook.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We look for demonstration of the following values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑Free Education – access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401(k) plan and company match to help save for your retirement
• Hilton Shares: employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment.

Conrad Fort Lauderdale Beach

Full‑time

Conrad Hotels & Resorts

Guest Services, Operations, and Front Office