Assistant Concession Manager

Position Summary

Assistant Concessions Manager will assist and deliver first‑class concession services, customer service, and high‑quality products to increase revenues and uphold the Performing Arts Center Authority (PACA) image.

• Supervise concessions and premium services staff and work with Human Resources to ensure staffing decisions and actions are consistent with organizational goals.
• Keep all storage rooms organized and clean, including coolers and storage areas to specification.
• Maintain par stock levels by fulfilling orders for wine, champagne, beer, liquor and perishables.
• Maintain stock of all products including cups, napkins, straws and other disposables at bars and in storage.
• Assist in monitoring event staff when clocking in and out for each shift to ensure proper transfer of job assignment.
• Assist in monitoring all theater activity to effectively staff the concession bar area.
• Maintain high standards of cleanliness and good quality at all times.
• Accept and coordinate deliveries or orders where applicable with the appropriate support staff and deliver all products to appropriate outlets and stock in accordance to specifications.
• Complete paperwork and projects within established time frames.
• Stay current on trends in the Food and Beverage industry to recommend concession best practices and strategies.
• Provide quality guest experiences to all customers, internal and external.
• Be knowledgeable of all aspects of clients (preferences, etc.) and the specifics of their events in order to provide the most appropriate service for that client.
• Identify, support, evaluate, and implement processes to improve the efficiency and effectiveness of concession services within the Food and Beverage Department, Special Events and Catering Services unit.
• Complete additional duties as assigned.

• Customer Focus – Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork – Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability – Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.

• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and working a flexible schedule including nights, weekends, and holidays as events require.
• Able to communicate effectively, both written and verbally, in English.
• Able to supervise all aspects of assigned events.
• Skill in public relations, handling complaints, and immediate troubleshooting.
• Able to work flexible hours, including mornings, afternoons, evenings and weekends, as needed.
• Able to lift and carry at least 20 pounds and work standing on feet, walking, bending, reaching, kneeling and squatting for several hours.
• Able to multitask, set priorities, shift priorities, and adapt to changes in situations.
• Skilled in Windows‑based programs, including Word, Outlook, Excel and Power Point.
• Able to handle money for event payments.
• Ability to work well with other departments associated with catered events.

• Concessions Staff

• Applications will only be accepted through the official company site.

• AA or higher:
  Business, hospitality, hotel or any equivalent combination of training and experience.

Education: Associate of Arts or better in Hospitality and Resort Management or related field.

Employment Type: Full Time

Years

Experience:

1–3 years

Salary: $48,000 - $54,000 Annual

Bonus/Commission: No