Front Office Supervisor - Hilton Fort Lauderdale Marina

Job Title

Front Office Supervisor – Hilton Fort Lauderdale Marina (HOT0

CCGS)

HOT0

CCGS

Hilton Fort Lauderdale Marina
1881 S.E. 17 Street
Ft. Lauderdale 33316

Hilton Fort Lauderdale Marina is looking to welcome a Front Office Supervisor to join the team!
Our property, which has 595 guest rooms, is located on the Intracoastal Waterway, less than 10 minutes from Fort Lauderdale sand via our beach shuttle. Our 15+ team members report to our Director of Front Office.
The ideal candidate holds 2+ years as a GSA with OnQ experience. Availability to work the required shifts. Passion for service recovery and team leading.

Full availability (Weekdays, weekends, holidays as needed) (AM/MID/PM/Overnight)

$21.00 per hour plus opportunity to earn additional incentives

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

We look for demonstration of Hilton Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!