Front Desk Supervisor; Overnight

Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team! This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets.

This includes a restaurant, pool side grill, cocktail lounge, marketplace, and in‑room dining.

Want to learn more? Hotel Website, Instagram, Facebook

Classification:
Full‑time
Shift: Various – must be available to weekdays, weekends, and holidays. This position is overnight.

• Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

We look for demonstration of our core values:

• Hospitality – passion for delivering exceptional guest experiences.
• Integrity – doing the right thing, all the time.
• Leadership – leaders in our industry and our communities.
• Teamwork – team players in everything we do.
• Ownership – taking responsibility for our actions and decisions.
• Now – operating with a sense of urgency and discipline.

Key attributes we value:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Mental health resources including Employee Assistance Program.
• Best‑in‑Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt‑Free Education – access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement.
• Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 percent discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• * Available benefits may vary depending upon property‑specific terms and conditions of employment.

Work Locations – Conrad Fort Lauderdale Beach

Schedule – Full‑time

Brand – Conrad Hotels & Resorts

Job – Guest Services, Operations, and Front Office