Implementation Manager, Enterprise

Ship Monk isn't just a 3PL; we're a growth partner for merchants
. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why Ship Monk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We have an AI-powered platform that provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh
  * t done: We're a fast-paced, high-growth company that values action and results.

We’re looking for a sharp, organized, and relationship-driven Implementation Manager, Enterprise to quarterback the onboarding experience for our most complex and high-value merchant accounts. You won’t be writing code or configuring systems — but you will be the engine behind every moving part, ensuring that internal teams (Tech Solutions, Launch Ops, and more) are aligned, coordinated, and delivering flawlessly.

If you're obsessed with planning, love herding cross-functional cats, and can manage enterprise timelines with style and grace — then you’re our kind of people.

Lead the Enterprise Launch Plan

• Be the primary driver for complex merchant onboarding projects from contract to go-live.
• Run kickoff sessions, align on goals, gather operational/technical requirements, and launch personalized project plans.

Align the Internal Crew

• Serve as the internal project manager for Tech, Launch, Product, and Ops — you make sure everyone knows the plan and plays their part.
• Coordinate all internal syncs, action trackers, milestones, and timelines — and bring that high-touch accountability to every call.

Be the Merchant’s Guide (Without Doing Their Tech Work)

• Translate complex requirements into bite-sized execution steps for our internal teams.
• Lead merchant check-ins, educate clients on process and timelines, and make sure expectations are managed every step of the way.

Crush the Go-Live & Handoff

• Orchestrate a smooth transition into post-onboarding care with our Merchant Success and CX teams.
• Ensure that post-launch support is stabilized, documented, and teed up for long-term success.
• Identify process improvements, elevate risks before they become fires, and help build the onboarding playbook for enterprise brands.

• You're a Project Ninja — you love a clean Gantt chart and don’t flinch at a 10-person cross-department meeting. You’ve done this before — preferably in a 3PL, SaaS, or eCom ops environment.
• You Know Enough Tech to Translate — you understand how integrations, APIs,…