Inventory Technician Part Time

Overview

Job Title: Inventory Technician Department: Customer Service

Reports To: Senior Account Manager FLSA Classification: Non-Exempt

Track Group Inc. is a global leader in the provision of advanced electronic monitoring and supervision solutions for the criminal justice and corrections market. For over 27 years, we have provided global clients with reliable location tracking devices, flexible software, analytics, and app-driven monitoring solutions along with multi-level support services. We design and manufacture GPS tracking devices and alcohol monitoring systems, and offer related software, services, and monitoring applications.

Our products and services are available worldwide and sold through our direct sales force and value-added resellers to federal, state, local, and international government customers.

General

Job Description:

Inventory Technician

A key member of the Customer Service Team, the Inventory Technician reports to the Senior Account Manager and works closely with the Broward County On-Site Account Manager on day-to-day operations. This is a hands-on customer service position located in Ft. Lauderdale, FL.

• Coordinate the flow of goods daily between jail locations and field recoveries.
• Manage order fulfillment through Track Group’s inventory management system.
• Maintain adequate on-site inventory of GPS devices and equipment.
• Accurately forecast demand to avoid last-minute orders and supply-chain stress.
• Product cleaning and triage.
• Provide customer-specific return reports upon request.
• Identify and suggest operational improvements for local operations.
• Implement procedural changes and improvement initiatives.
• Local responsibility for quality and quality control.

• None

• Detail-oriented, accurate, able to meet deadlines while performing multiple duties.
• Strong communication and interpersonal skills; excellent phone etiquette.
• Proficient in data gathering and statistical analysis in MS Excel or equivalent programs.
• Willingness to travel to local jails and correctional facilities.
• Ability to work collaboratively with multiple departments and juggle several tasks simultaneously.

Schedule: Part-Time:
Monday–Friday 8:00 am–1:00 pm

Compensation: $17/hour

• Excellent organizational, time-management, and completion skills.
• Excellent internal and external communication to promote teamwork and customer retention.
• Customer service experience with technical support preferred.
• Analytical and problem-solving mindset with focus on customer service and attention to detail.
• Previous experience with Cellular/GPS technology preferred.
• Technical/Computer Software Proficiency required, including:
• Microsoft Office
• Google Chrome, Internet Explorer, etc.
• Understanding of troubleshooting technical/computer/cellular issues remotely.
• Experience with IT ticketing systems preferred.
• High school education or equivalent required.
• Bilingual – Spanish (optional).
• Organized and detail-oriented.

• Extensive travel up to 50% within assigned accounts;
  Saturday/Sunday travel may be required.

Location: Broward County Pre-Trial, 540 SE 3rd Ave, Fort Lauderdale, FL 33301

Track Group Inc. is an Equal Opportunity Employer and is committed to a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or belief, marital status, pregnancy status, sex, sexual orientation, gender identity, national origin, veteran status, or disability. The contractor will not discharge or discriminate against employees for discussing pay, except as permitted by law.

Physical Demands

Adjusting or moving objects up to 20 pounds in various directions; occasional to frequent activities as listed in the job description.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties may change or be assigned at any time by the company.

• Short-Term Disability Insurance and an Employee Assistance Program provided at the company’s expense.
• 401(k) retirement plan with company match.
• Growth opportunities through a defined Career Path, mentorship, and leadership development programs.