Senior Systems Analyst

COMPANY OVERVIEW

Moss
is a national, privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management at-risk, design-build, and public-private partnerships. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, primary and higher education, justice, and solar energy. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement, and employee development.

Its employees consistently rank Moss as one of the best places to work.

POSITION SCOPE AND ORGANIZATIONAL IMPACT

The Sr. Systems Analyst plays a critical role in ensuring the success of project teams across the organization's solar site operations. Acting as a subject matter expert, this position leverages in-depth operational knowledge and expertise in construction technology platforms to drive standardization and efficiency throughout the organization. In this role, the Sr. Systems Analyst combines strong technical skills with business process acumen to bridge the gap between operational and cross-functional teams.

Key responsibilities include eliciting, analyzing, and validating business needs to design and implement best practices that optimize organizational processes.

Additionally, the Sr. Systems Analyst supports project teams by gathering and compiling user requirements, offering innovative solutions, and guiding system usage. This role is also integral in the creation, delivery, and ongoing improvement of system training programs and courseware to ensure teams can effectively leverage tools and processes to drive maximum impact and adoption.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Strategy & Planning

• Configure, monitor, and maintain system settings to ensure peak performance, security, and reliability.

• Collaborate on technology rollouts by partnering with the Project Management Team, Technology Teams, Operations Teams, and Vendors to deliver seamless technology implementations and ensure alignment with organizational goals.

• Enhance user experience by developing and deploying user feedback mechanisms to gather insights. Analyze results, identify areas for improvement, and implement changes to enhance system usability.

• Assess documented issue resolutions and analyze recurring trends to design proactive strategies that prevent future problems.

Operational Management

• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

• Perform hands-on fixes at the software level, including configuring systems and applications.

• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Maintain and enhance the performance of all new and existing software and applications across the organization.

• Identify and learn appropriate software applications used and supported by the organization.

• Coordinate with department heads to assess departmental application training needs and objectives.

• Post software updates, knowledge bases, and frequently asked questions resources to assist in problem resolution.

• Provide guidance and/or instruction to team members.

• Manage vendor relationships to ensure that existing software and applications are supported appropriately as agreed upon by SLAs.

• Manage the backlog of enhancements and improvements.

• Periodic job-site visits to establish strong working relationships with end users.

• Provide guidance and/or instruction to team members.

POSITION REQUIREMENTS

EDUCATION AND WORK EXPERINCE

• Bachelor's degree in computer science, information systems, or a related field.

• 4+ years in a similar position with experience in eliciting, analyzing, and validating business needs to design and implement best practices that…