Team Engineer

Team Engineer

The Team Engineer is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise organizations. Only local candidates need to apply. (Office is currently located in Fort Lauderdale, FL)

When it comes to providing support via the help desk, the right candidate has the best intentions of the company and client in mind always. They report to the service desk manager but are part of a team and believe in the future of the organization. They perform a wide variety of IT support ranging from desktop and peripheral support to server and network issues, as dictated by client request and company workload.

The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.

Be part of an EXCITING, FAST-pacedand DYNAMIC Team!

The right candidate must love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need is very hard, this individual may be called upon to assist on projects as needs dictate.

They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.

• Doesn't avoid a challenge and is willing to step up to opportunity
• Only Great work ethic need apply (Made a mistake? Own up to it and learn)
• Comes up with solutions and not excuses
• Attention to detail is a MUST
• Show us you can work/play well with others in and outside the team
• Is able and willing to share knowledge and mentor team members
• Demonstrate a willingness to improve yourself and grow with the organization
• Appreciate a diverse team and the variety that comes in the MSP industry
• Bring your personality!

The Team Engineer technical position within Wheel House IT. This position is responsible for maintaining the design and integrity of customer's software systems, coordinating complex projects, and implementing software solutions.

• IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
• Design, implementation, and support services for Microsoft related technologies:
  Windows Server, Exchange, SQL, SharePoint, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• Implement and support disaster recovery solutions.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Serve as an escalation point for service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Develop in-depth knowledge of the service catalog and how it relates to customer's needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in Connect Wise as they occur.
• Understand processes in Connect Wise by completing assigned training materials and blueprints on the Connect Wise University.
• Work through project tickets and phases in Connect Wise as assigned by a Project Manager.
• Enter all work as service or project tickets in Connect Wise.
• Re…