IT Support Specialist

Description

IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide Tier 1-2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.

Responsibilities

+ Respond to IT support tickets submitted via phone, email, or ticketing system

+ Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications

+ Assist with user account management including password resets and permissions

+ Support remote employees using remote-access tools such as RDP, Team Viewer, or Any Desk

+ Resolve issues with hardware components including laptops, desktops, printers, and peripherals

+ Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity

+ Support new-hire onboarding including device setup and application configuration

+ Document all troubleshooting steps, solutions, and system changes

+ Maintain and track IT equipment inventory

+ Escalate complex issues to senior system or network teams

Requirements

Requirements

+ 1-3 years of IT support or help desk experience

+ Strong familiarity with Windows 10/11 and/or macOS environments

+

Experience with Microsoft 365 applications, Teams, One Drive, and Outlook

+ Understanding of networking basics (TCP/IP, DNS, DHCP, VLANs)

+

Experience with ITSM/ticketing platforms (Service Now, Jira, Zendesk, etc.)

+ Ability to troubleshoot hardware, printers, VoIP phones, and peripherals

+ Strong customer service and communication skills

+ Ability to manage multiple tasks and stay organized in a high-volume environment

+ Experience supporting remote users and VPN technologies

+ CompTIA A+, Network+ or other certifications are a plus

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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