Field Services Engineer

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Field Services Engineer to join our growing team!

The Field Services Engineer will provide internal support for our team members at the local office as well as remote staff. To excel in this role, you will need to provide a good combination of technical and customer service skills.

How You Will Contribute:

Support the IT infrastructure for a department or office including the physical network, servers and applications

Support the desktop environment and physical security at local office

Conducts evaluation of the technology process problems and recommends solutions

Provides support for complex computing environment in areas such as hardware, software and networks

Perform support for special applications requiring extensive knowledge and expertise

May design and delivery training for enterprise tools and applications

Executes core administration tasks and functions in specific area assigned within guidelines and service levels

Follow up on outstanding requests/incidents and ensure timely resolution

Coordinate and support the use of audio and video equipment in conference rooms

Identify and automate processes to improve customer support services

Manage and monitor internal assets to ensure accurate inventory records

Skills & Experience to Be Successful:

Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred)
SharePoint Security, role base security definitions and deployment (preferred)
Experience in an SD-WAN and/or MPLS network environment (preferred)
Previous experience working in a SOX and HIPAA environment (preferred)4+ years’ of experience working in an office/enterprise setting supporting Windows/MAC (preferred)
Windows desktop environments, Win 10 and Office 365 Suite Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy

Security enablement on Mobile devices (iOS, Android)
Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services

File server knowledge and File Sharing systems, and SFTP applications

Security products such as laptop encryption, backup, anti-virus

Experience with remote desktop support tools, VPN and VDI environments

Strong customer service and troubleshooting skills

Ability to communicate technical information, both verbal and written to a wide range of end-users

Knowledge of Information Security, Network Security, Firewall Administration, System Administration Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits:

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits:

ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement Mental Health & Wellness:
Free Mental Health & Enhanced Advocacy Services Beyond Benefits:
Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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