Software Engineer - Personalization, Brand, and Communications Technology

Position: Staff-Software Engineer - The Personalization, Brand, and Communications Technology
Staff-Software Engineer

- The Person alization, Brand, and Communications Technology

New York, NY, United States

Sunrise, FL, United States

(Hybrid)

** Job Description*
* Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success.

Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insight.

The U.S. Consumer Services and Digital Technology Team brings together foundational strategic technology capabilities in digital experience engineering, marketing technology, enterprise communications, travel, lifestyle and entertainment experiences, underpinned by our data technology model that enables hyper personalization. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

The Person alization, Brand, and Communications Technology (PBCT) team, within USCDT, brings together many of our targeting efforts and stitch together multiple connections that customers have with us

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency and drive competitive differentiation with speed.

The Brand Engagement and Experience team builds technology solutions to create, configure, manage, and measure customer engagement with our membership benefits, specifically memorable experiences and events, while creating and providing actionable data insights to enable differentiated experiences and optimize marketing and advertising spend. Embrace the opportunity to collaborate with a forward-thinking team dedicated to pioneering solutions that redefine industry standards and elevate customer satisfaction, while maintaining compliance standards.

We are seeking a
** Staff Software Engineering** (Director equivalent) to help shape and scale the platforms that power brand engagement and experience technology across digital and event-driven journeys. This role will provide deep technical leadership across a diverse stack spanning front-end, back-end, and data technologies that support event management and activation, product discoverability, conversion attribution, customer engagement measurement, and partner integrations. The ideal candidate combines systems thinking, hands-on technical depth, and strong influence across product, engineering, data, and business stakeholders.

The Staff Software Engineer leads the design and implementation of scalable software solutions, provides technical mentorship, oversees platform integration and maintenance, conducts design reviews, collaborates with cross-functional teams, and optimizes development processes to ensure high-quality, reliable, and efficient software systems.

** Responsibilities*
* ** Technology and Architecture Leadership:*
* + Lead the design of scalable, resilient systems across web and mobile experiences, APIs, services, data pipelines, and partner integrations, with a focus on high-traffic customer journeys and operational reliability.

+ Define and drive architecture and architectural decisions across services, APIs, and event-driven systems, for secure, scalable, low-latency, high-availability brand engagement and experience technology platforms

+ Own high-level and detailed design for critical components

+ Hands-on development of proof of concepts (POCs) and rapid prototypes to validate new technologies, AI capabilities, and customer experience innovations, including collaboration with third-party partners and vendors where applicable.

+ Oversee health and quality of code across the portfolio and drive engineering excellence through detailed design reviews and code inspections, offering constructive feedback to uphold high coding standards and architectural integrity, observability, performance optimization, testing, and modern CI/CD practices.

+ Oversees the integration and maintenance of new and existing platform components, ensuring optimal performance, reliability, and scalability of software systems

+ Build and promote reusable frameworks, libraries, and platform components to accelerate engineering…