Manager of End User Computing; EUC & Client Architecture

Position: Manager of End User Computing (EUC) & Client Architecture
The Manager of End User Computing (EUC) & Client Architecture is responsible for the strategy, architecture, engineering, security, lifecycle management, and operational delivery of enterprise endpoint and virtual desktop technologies across the organization. This role leads a team of approximately 15 technical professionals supporting endpoint management, virtual desktop infrastructure, mobility, software deployment, patch management, and end-user experience initiatives in a highly regulated, payment-processing environment.

This role also includes responsibility for endpoint and infrastructure support of payment processing environments, including payment terminals and platforms such as CenPOS, as well as supporting specialized industry systems including automotive OEM-integrated applications.

This role also includes responsibility for endpoint and infrastructure support of payment processing environments, including payment terminals and platforms such as CenPOS, as well as supporting specialized industry systems including automotive OEM-integrated applications.

This role is fully onsite out of our HQ in FLL.At this time, we are not considering applicants who require employment authorization sponsorship (1) as a condition of eligibility for employment with the Company or (2) at any point during the term of their employment. Candidates must be authorized to work in the United States without the need for current or future visa sponsorship by the Company.

Key Responsibilities Leadership & Team Management Lead, mentor, and develop a high-performing EUC and client engineering team of approximately 15 engineers, administrators, architects, and support specialists.

Establish operational objectives, KPIs, service standards, and continuous improvement initiatives.

Manage staffing, performance management, succession planning, training, and vendor relationships.

Foster a culture of accountability, innovation, collaboration, and customer-centric service delivery.

End User Computing Strategy & Architecture Define and execute enterprise EUC strategy, roadmap, and architecture standards.

Lead modernization initiatives across desktop engineering, endpoint security, virtualization, and mobility platforms.

Drive standardization and automation of endpoint deployment, configuration, and lifecycle management.

Evaluate emerging technologies and recommend innovative solutions to improve user experience, security, and operational efficiency.

Endpoint Management & Security Oversee enterprise endpoint management platforms including:

Tanium Microsoft Intune Mobile Device Management (MDM) platforms

Manage endpoint compliance, vulnerability remediation, patch management, software distribution, and asset lifecycle.

Ensure adherence to cybersecurity standards, audit requirements, and regulatory compliance frameworks.

Partner with Information Security teams to implement endpoint hardening, zero-trust initiatives, and threat mitigation strategies.

Virtual Desktop & Workspace Services Lead architecture and operational support for:

Citrix Virtual Apps and Desktops Virtual Desktop Infrastructure (VDI) environments

Optimize virtual workspace performance, availability, scalability, and user experience.

Support hybrid workforce initiatives and secure remote access solutions.

ITSM & Operational Excellence Manage IT service delivery processes leveraging:

Service Now Ensure  effective incident, problem, change, and configuration management practices.

Drive automation, self-service capabilities, and operational efficiencies.

Develop dashboards, metrics, and executive reporting for service performance and operational health.

Payment Systems & Business Application Support Support endpoint and client architecture requirements for payment systems, including payment terminals and POS environments.

Lead support, integration, and operational management of payment platforms such as CenPOS.Ensure high availability, security, PCI compliance, and audit readiness for payment-processing environments.

Manage lifecycle, patching, and configuration of distributed payment endpoint devices.

Collaborate with infrastructure, security, networking, and application teams to support enterprise business operations.

Patching & Software Lifecycle Management Oversee enterprise patch management strategy and execution across desktops, laptops, mobile devices, VDI platforms, and payment endpoint devices.

Ensure timely remediation of vulnerabilities and compliance with SLAs.Manage software packaging, deployment, version control, and endpoint lifecycle governance.

Automotive Industry Systems Support Provide endpoint and VDI support for automotive OEM systems and dealership platforms.

Ensure compatibility, performance, and security of client environments supporting industry-specific applications.

Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).5-8 years of progressive IT infrastructure and endpoint engineering…