IT MSP Level IIIII TechnicianConsultant

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Profit sharing
• Benefits/Perks/Opportunities
• Experience our People First Culture
• Build a Rewarding Career
• Enjoy the Best-in-Class Benefits such as 401(k), Profit Sharing, Stock Options, Health Insurance, Flexible Scheduling, Vehicle Leasing Support…etc.
• Earn Competitive Compensation including the Opportunity to Grow and Develop your skillsets

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of Team Logic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for Team Logic IT Fort Lauderdale, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support‑related tickets, and ensure the satisfaction of the end‑user, among other technical duties.

• Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end‑user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.
• Other administrative and managerial tasks and activities deemed necessary to support the effective operations of the company.

• Helpdesk support and device management experience
• Network support experience
• Experience with PSA and RMM systems, such as Autotasks, Ninja One…etc.
• Experience with Cybersecurity SIEM and EDR/MDR/XDR solutions, such as Cytracom Control One, Sentinel One, Sophos…etc.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Experience with O365 and the Microsoft ecosystem.
• College diploma or university degree in the field of Computer Science and/or 5-10+ years equivalent work experience.
• English-Spanish Bilingual [Preferred]