Senior Director, IAM Engineering & Operations

Senior Director Of Identity & Access Management (IAM)

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

UKG is seeking a Senior Director of Identity & Access Management (IAM) to lead and evolve our identity security strategy across enterprise and customer-facing platforms. This role is critical in ensuring secure, seamless, and scalable identity experiences for employees, customers, and partners across UKG's SaaS ecosystem.

Key Responsibilities:

• Lead a global IAM Engineering & Operations organization.
• Drive operational excellence, platform reliability, and service maturity.
• Lead identity governance across both human and non-human (machine) identities.
• Partner with audit, risk, and compliance organizations to support regulatory and governance initiatives.
• Build and develop high-performing engineering leaders and teams.

Strategy & Product-Aligned Leadership:

• Define and execute a cloud-first IAM strategy supporting UKG's SaaS products and internal enterprise systems
• Partner with Product Engineering, Security, and Platform teams to embed identity into the software development lifecycle
• Champion identity as a core platform capability, enabling secure and frictionless user experiences
• Align IAM initiatives with customer trust, compliance, and uptime expectations in a SaaS environment

Team Building & Engineering Culture:

• Build, scale, and lead global IAM engineering, platform, and operations teams
• Foster a product and platform mindset within IAM (API-first, reusable services, developer enablement)
• Drive a culture of automation, reliability engineering (SRE principles), and continuous delivery
• Develop leadership bench strength and succession pipelines

IAM Platform Engineering & Development:

• Lead development of scalable IAM services, APIs, and identity orchestration workflows
• Oversee integrations with customer-facing applications, SaaS platforms, and internal systems
• Enable CIAM (Customer Identity & Access Management) capabilities where applicable
• Promote Dev Sec Ops  practices, infrastructure-as-code, and automation in identity provisioning and governance

Access Governance & Compliance:

• Implement scalable identity lifecycle management and access governance across a distributed workforce
• Mature RBAC/ABAC models and access certification processes
• Ensure alignment with SOC 1, SOC 2, ISO 27001, GDPR, and other relevant compliance standards

Privileged Access Management (PAM):

• Lead PAM strategy to secure privileged access across cloud and production environments
• Implement just-in-time (JIT) access, session monitoring, and credential vaulting
• Reduce attack surface and enforce least privilege at scale

PKI & Cryptographic Services:

• Oversee PKI and certificate lifecycle management supporting secure communications and services
• Enable machine identity management and certificate-based authentication across cloud workloads
• Support encryption and key management strategies aligned with SaaS security requirements

Active Directory & Cloud Identity:

• Lead modernization of Active Directory (hybrid) and Azure AD / Entra
• Drive transition toward cloud-native identity and directory services
• Ensure high availability, resilience, and security of identity infrastructure

Security &

Risk Management:

• Embed IAM within UKG's Zero Trust architecture
• Proactively identify and mitigate identity-based threats and vulnerabilities
• Support audits, incident response, and continuous compliance efforts

Required Qualifications:

• Experience leading IAM organizations within highly regulated industries (financial services experience preferred).
• Experience supporting regulatory audits, compliance programs, and governance initiatives.
• Experience managing both IAM engineering and IAM operations functions.
• Bachelor's or Master's degree in Computer Science, Cybersecurity, or related field- 12+ years of experience in IAM, security, or platform engineering, with 5+ years in senior leadership roles
  - Strong…