Director PMO - Shared Technologies & Platforms

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The Director, PMO Shared Technologies & Platforms is responsible for leading a centralized enterprise Program Management function across core technology domains, including Infrastructure, Architecture, Cybersecurity, Shared Platforms (e.g., AI, Data & Analytics, Interoperability), and Operational Excellence functions (e.g., Quality Engineering, Site Reliability, Simplification, Productivity). You will reinforce standardization of delivery governance, tooling, and execution practices across technical and cross-functional environments, enabling scalable, secure, and high-performing platforms.

You will unify PMO capabilities into a cohesive model that enhances delivery consistency, transparency, and risk management across enterprise technology services while driving delivery of program and project scope for our technology and business customers.

Leads and delivers complex programs by assembling high-performing teams, allocating resources, and ensuring projects are completed on time and within budget. Builds strong stakeholder partnerships, actively manages risks, and applies a range of delivery methodologies (PMI, SAFe, Agile, LPM). Oversees program interdependencies and defines execution strategies that drive long-term business value.

• Establish and enforce governance across shared technology portfolios, ensuring compliance, audit readiness, and delivery standards
• Standardize execution frameworks across Agile, Product, Dev Ops, and traditional delivery models
• Advance PMO maturity and operating model consistency across infrastructure, platforms, operations, and cybersecurity
• Navigate ambiguity with adaptability and a continuous improvement mindset

Provide oversight across:

• Infrastructure (network, compute engineering)
• Architecture and workflow
• Service management
• Cybersecurity
• M&A technology integrations
• Platforms (AI, data & analytics, interoperability)
• Operational excellence (quality engineering, SRE, simplification, productivity)

Manage cross-program dependencies to ensure aligned, predictable delivery.

• Define and reinforce tooling strategy across shared technologies
• Promote an AI-first approach within the PMO
• Integrate PPM, Agile, Dev Ops, and operational toolsets
• Enforce data governance, KPIs, and reporting to enable real-time insights

• Deliver executive-level reporting and portfolio transparency
• Provide insight into capacity, financials, risks, dependencies, and performance
• Proactively escalate and mitigate risks affecting stability, scalability, or compliance

Partner with engineering, cybersecurity, platform/data teams, finance, and technology operations to drive adoption of governance standards, tooling, and disciplined delivery practices.

• Lead and develop large, diverse teams (employees and contractors)
• Demonstrate strong leadership and emotional intelligence
• Build capabilities aligned to modern engineering and platform delivery models

Required Qualifications

• Master of Science in Engineering, Computer Science, AI, Data Science, or a related technical or scientific field
• 8 + years of leadership experience in a medium to large corporate technical environment, with oversight across diverse technical platforms including AI, Data & Analytics, and technology operations
• 2 + years experience supporting AI initiatives

Preferred Qualifications

• Experience working with teams that support architecture, infrastructure, cloud, service, API, Storage, Cybersecurity
• 5+ years of experience in program and project management
• Experience in the Healthcare Insurance industry
• Working knowledge of Service Now, Jira, Jira Align, ADO
• Six Sigma and/or Project Management Institute certification
• Agile/SAFe certification

Additional Information

This position follows a Hybrid work style (3 days a week in office). The candidate must live close to one of our designated IT locations:
Louisville, KY;
Tampa, FL;
Dallas/Frisco, TX;
Boston, MA;
Washington,

D.C;
Atlanta, GA, Nashville, TN, Chicago, IL or…