Product Implementation Analyst

Product Implementation Analyst

We are seeking a Product Implementation Analyst to support the deployment and optimization of the UKG Workforce Ready (WFR) platform for both new and existing clients. This role plays a key part in ensuring successful implementations, system configurations, and ongoing client support.

• Implementation & Configuration
• Implement software solutions, system configurations, and integrations
• Manage client implementations and ensure successful project delivery
• Perform system configuration and development updates for time and attendance environments
• Client Engagement & Support
• Conduct product demos for prospective and existing clients
• Lead discovery sessions to understand client needs and recommend solutions
• Provide ongoing support and subject matter expertise on UKG WFR products
• Troubleshoot system issues and follow escalation procedures as needed
• System Optimization & Enhancements
• Stay updated on UKG WFR enhancements and new features
• Proactively recommend and implement system improvements
• Coordinate testing of configurations and integrated solutions
• Client Success
• Continuously identify opportunities to improve client satisfaction
• Deliver creative, value-driven solutions tailored to client needs

Bachelor's degree or equivalent combination of education and experience

5+ years of experience with UKG implementations (functional or technical)

Experience integrating UKG and PrismHR systems

Strong problem-solving and critical thinking skills

Ability to manage multiple projects and clients simultaneously

Experience conducting product demos and end-user training

Skilled in creating documentation and job aids

Ability to work independently in a fast-paced environment

Strong understanding of industry best practices

Experience in PEO/HCM environments

Familiarity with Salesforce

Experience implementing the UKG Ready/Pro full suite (Payroll, HR, Talent, Benefits, etc.)

$80,000 - $90,000 a year