Field Technician; Broward

Responsibilities

Kforce has a client seeking a Field Tech in Plantation, FL. In this role, the Field Technician maintains, repairs, and troubleshoots desktop hardware and software packages, is responsible for customer service and end‑user training, and performs advanced administrative/operational/customer support duties that require independent initiative and judgment. The role may require intermediate mathematical skills.

• Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Responds to escalated telephone, email and on line requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
• Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge

• High School diploma/GED required
• Bachelor's degree in Computer Science preferred
• Experience as a Desktop/End User Support Engineer
• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Experienced responding to escalated telephone, email and on line requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.