Deskside Technician II

Who Are We: Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

• Supporting IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands supports networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets, including asset auditing
• Ability to research and follow appropriate KB articles
• Various other tasks associated with desk-side services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned
• Work assigned schedule for M-F 8:30-5, with flexibility for after-hours and on-call support as needed.
• May provide Executive support

• Valid driver's license with a clean driving record and reliable transportation to and from assigned service vehicle location.
• Ability to travel daily between multiple healthcare facilities throughout the Upper North Region.
• Comfortable working independently with minimal supervision while managing a dynamic workload.
• Experience supporting users in a fast-paced healthcare, enterprise, or multi-site environment preferred.
• Ability to manage and maintain inventory levels within assigned service vehicle.
• Strong customer service skills with the ability to communicate effectively with clinical staff, physicians, executives, and operational leadership.
• Experience supporting hardware deployments, workstation replacements, imaging, and equipment lifecycle management.
• Familiarity with Service Now or other ITSM ticketing platforms preferred.
• Experience with asset management, equipment tracking, and inventory audits.
• Ability to prioritize incidents based on business impact and meet defined service level agreements (SLAs).
• Knowledge of networking fundamentals, including wired and wireless connectivity troubleshooting.
• Experience supporting Microsoft 365 applications, Teams Rooms, conference room technology, and audiovisual equipment preferred.
• Flexibility to support varying business hours based on facility operations, including occasional early morning, evening, or after-hours support.
• Ability to work in clinical and patient-care environments while adhering to healthcare compliance, safety, and privacy standards.
• Must be able to lift, transport, and install IT equipment weighing up to 50 pounds.
• Ability to pass all client-specific background, compliance, and onboarding requirements.

• Previous experience supporting healthcare organizations, hospitals, ambulatory sites, or physician practices.
• Experience supporting Epic workstations, WOW carts, label printers, and clinical peripherals.
• Familiarity with healthcare compliance requirements including HIPAA.
• Experience supporting geographically dispersed locations and mobile field service operations.
• CompTIA A+, Network+, or similar technical certifications.