Deskside Technician II

Responsibilities

• Supporting IT equipment in a large corporate environment
• Desktop/laptop technical support (Mac and PC)
• Windows 10/11 operating systems support
• Support mobile devices, printers, scanners, wireless, VPN, and other peripherals
• iMac support – install, move, add, or change IT equipment
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support for networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets, including asset auditing
• Research and use applicable knowledge‑base articles
• Perform other tasks associated with desk‑side services as needed
• Provide support at other client locations as required
• May supply executive support as assigned
• Work the assigned schedule Monday‑Friday 8:30‑5, with flexibility for after‑hours and on‑call duties as needed

• Valid driver’s license with a clean driving record and reliable transportation to and from the assigned service vehicle location
• Ability to travel daily between multiple healthcare facilities throughout the Upper North Region
• Comfortable working independently with minimal supervision while managing a dynamic workload
• Experience supporting users in a fast‑paced healthcare, enterprise, or multi‑site environment preferred
• Ability to manage and maintain inventory levels within the assigned service vehicle
• Strong customer‑service skills with the ability to communicate effectively with clinical staff, physicians, executives, and operational leadership
• Experience supporting hardware deployments, workstation replacements, imaging, and equipment lifecycle management
• Familiarity with Service Now or other ITSM ticketing platforms preferred
• Experience with asset management, equipment tracking, and inventory audits
• Ability to prioritize incidents based on business impact and meet defined service‑level agreements (SLAs)
• Knowledge of networking fundamentals, including wired and wireless connectivity troubleshooting
• Experience supporting Microsoft 365 applications, Teams Rooms, conference‑room technology, and audiovisual equipment preferred
• Flexibility to support varying business hours based on facility operations, including occasional early morning, evening, or after‑hours support
• Ability to work in clinical and patient‑care environments while adhering to healthcare compliance, safety, and privacy standards
• Must be able to lift, transport, and install IT equipment weighing up to 50 pounds
• Ability to pass all client‑specific background, compliance, and onboarding requirements

• Previous experience supporting healthcare organizations, hospitals, ambulatory sites, or physician practices
• Experience supporting Epic workstations, WOW carts, label printers, and clinical peripherals
• Familiarity with healthcare compliance requirements including HIPAA
• Experience supporting geographically dispersed locations and mobile field service operations
• CompTIA A+, Network+, or similar technical certifications