Senior Manager – ServiceNow Program Suite

Senior Manager – Service Now Program Suite

Your journey at Crowe starts here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Crowe is seeking an experienced and strategic leader to join our growing Service Now Cloud Solutions practice. As a Senior Manager, you will lead enterprise Service Now Program Suite implementations while driving business development, executive client relationships, and practice growth. This role is ideal for a consulting leader who combines broad Service Now platform expertise with strong delivery leadership and a passion for building high-performing teams.

Responsibilities:

• Lead enterprise Service Now Program Suite implementations from strategy through deployment, ensuring successful delivery, financial performance, and client satisfaction.
• Serve as a trusted advisor to executive client stakeholders, helping define Service Now roadmaps and digital transformation strategies.
• Oversee multiple client engagements, providing leadership to Managers, Senior Consultants, Solution Architects, Developers, and project teams.
• Lead business development activities including executive presentations, solution demonstrations, proposals, Statements of Work (SOWs), and sales pursuits.
• Build and expand executive client relationships while identifying opportunities to grow existing accounts and develop new business.
• Mentor and develop consulting team members, supporting recruiting, coaching, performance management, and career growth.
• Drive practice development through delivery methodologies, implementation accelerators, thought leadership, and collaboration with Service Now and alliance partners.
• Partner with practice leadership on staffing, utilization, forecasting, project financials, and overall practice performance.

Basic Qualifications:

• 8+ years of professional consulting or technology implementation experience.
• 7+ years leading enterprise Service Now implementations and consulting engagements.
• Broad Service Now platform experience with deep expertise in one or more solution areas, including IRM/GRC, Sec Ops, ITSM, ITOM, SPM, CSM, HRSD, App Engine, or related Service Now products.
• Proven success leading multiple complex implementations while managing project financials, delivery quality, and executive client relationships.
• Experience driving business development through proposals, demonstrations, executive presentations, and account expansion.
• Experience leading and developing consulting teams.
• Bachelor's degree required.
• Willingness to travel as needed for client engagements.

Preferred Qualifications:

• Strong understanding of enterprise Service Now architecture and platform strategy.
• Excellent leadership, communication, presentation, organizational, and problem-solving skills.
• Experience collaborating with Service Now account teams and alliance partners.
• Demonstrated success growing consulting practices and expanding client relationships.

Preferred

Certifications:

• Service Now Certified System Administrator (CSA)
• One or more Service Now Certified Implementation Specialist (CIS) certifications
• Certified Application Developer (CAD)
• Service Now Certified Technical Architect (CTA) or equivalent advanced Service Now certifications are a plus

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The Final date to receive applications for this role is 07/10/2026.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and…