Technical Customer Success Manager
Listed on 2026-07-10
-
IT/Tech
HelpDesk/Support, Technical Support
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are supporting a large K-12 network in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Responsibilities- Own the customer journey after sale, including onboarding, product adoption, ongoing support, and customer success.
- Collaborate with teachers, school leaders, and district technology teams to ensure maximum value from Ethos Intelligence.
- Serve as the bridge between customers and Product and Engineering teams to convey feedback and coordinate improvements.
- Build relationships, solve problems, and contribute to improving support resources and documentation.
- Bachelor's degree or equivalent experience.
- 3–6 years of experience in one or more of the following areas:
- • Customer success or customer support in a SaaS environment
- • Product support or technical customer care
- • EdTech platform support or implementation
- Experience supporting EdTech or K-12 education technology platforms.
- Familiarity with AI tools or generative AI applications.
- Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools.
- Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows.
- Experience creating help center documentation or knowledge bases.
- Ability to reproduce bugs and clearly document technical issues.
- Competitive base salary + performance incentives
- Professional development opportunities
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).