Systems Support Engineer II

Overview

Red River Managed Services is seeking a Systems Support Engineer II to provide premium IT support to senior executives and high-profile clients at our Florida location. The role focuses on ensuring seamless technology experiences for VIP users and office staff.

• Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and AV equipment.
• Offer proactive maintenance to prevent disruptions, including software updates and optimizations.
• Manage and troubleshoot collaboration tools (Microsoft Teams, Zoom, Slack, etc.) and productivity applications (Microsoft 365, Google Workspace).
• Provide onsite and remote IT support for board meetings, conferences, and high-profile events, including AV and conference‑room technology.
• Validate VIP device inventory, manage upgrades, and orchestrate replacements.
• Prioritize and resolve Service Now incidents and requests, coordinating with vendors and internal teams for escalations.
• Ensure compliance with customer IT security policies, educate users on cybersecurity best practices, and implement multi‑factor authentication.

• Required:
  
  U.S. Citizenship.
• Certifications:
  
  ITIL, Microsoft Certified:
  Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
• Experience:
  
  Supporting C‑level executives or high‑profile clients and their assistants in an enterprise environment.
• Knowledge of Windows, macOS, iOS, Android, networking, VPNs, and enterprise security practices.
• Experience with ITSM tools (Service Now, Jira) and remote troubleshooting tools.

• 5+ years of IT support or related field experience.
• Familiarity with AV systems, video conferencing, and executive meeting‑room technology.
• Exceptional customer service, problem‑solving, and communication skills.
• Ability to handle high‑pressure situations and deliver solutions quickly.

• Technical troubleshooting across hardware, software, and network environments.
• Proactive maintenance and system optimization.
• Collaboration tool administration (Teams, Zoom, Slack).
• Remote access configuration (VPN, MDM, MFA).
• Asset and incident management.
• Security awareness and compliance enforcement.

EEO M/F/DISABLED/Vet. Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based on protected characteristics is not tolerated.