Technology Support Specialist Ii

POSITION GOAL

Ensure continuous availability of all technology assets for the assigned location by providing technical support of District owned hardware, software, networks, and servers, concentrating on customer concerns, needs issues, training, and guidance.

Requisition : 22611

Work Location: DILLARD 6-12

City: FT LAUDERDALE

• Provide technical assistance training and guidance to site-based staff and students for both hardware and software applications problems.
• Ensure the assigned location has an effective, stable, and consistent digital learning environment, including virtual, by collaborating with customers and district level technology support staff.
• Support and ensure adherence to district network security standards and
• Coordinate with vendors the acquisition of appropriate hardware and software
• Support and ensure adherence to the established hardware and software District Technology
• Assist with the installation of approved hardware, both stand‑alone and networked, as
• Assist with or conduct the installation of approved software
• Perform basic troubleshooting for technology
• Perform minor repairs or upgrades to technology
• Serve on location technology team and collaborate with other assigned technology
• Maintain and coordinate the integration of technology systems into the digital learning environment, as
• Maintain accurate inventory of all technology assets, hardware, and
• Maintain technical proficiency by participating in District led meetings and training programs offered to sustain or enhance the Technical Support Specialist’s skills related to the performance responsibilities.
• Perform and promote all activities in compliance with the equal employment and non‑discrimination policies of The School Board of Broward County, Florida.
• Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilities.
• Review current developments, literature and technical sources of information related to job.
• Ensure adherence to safety rules and procedures.
• Follow federal and state laws, as well as School Board.
• Perform other duties as assigned by the immediate supervisor, or designee.

• A standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing
• A minimum of six (6) years of experience in supporting computer systems related to digital
• OR
• An earned associate degree from an accredited institution
• A minimum of four (4) years of experience in supporting computer systems related to digital.
• Proficiency required in the following:
• Basic hardware and software
• Knowledge of Windows, Mac, and iOS operating systems
• Installing and maintaining software
• Managing and maintaining computer network systems including Virtual and Local Area Networks
• Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
• Effective communication
• Computer skills as required for the position.

• Bilingual.

Perform and promote all activities in compliance with the equal employment and non‑discrimination policies of The School Board of Broward County, Florida.

Light work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently as needed to move objects.