Desktop Support Technician

Description

We are seeking a Desktop Support Analyst to provide Tier II technical support in a highly networked environment with extensive hardware infrastructure. This role is ideal for a hands-on IT professional who enjoys troubleshooting, supporting end users, and maintaining a wide range of network-connected systems and equipment.

Key Responsibilities

+ Provide Tier II desktop and help desk support for onsite users

+ Troubleshoot hardware, software, and network-related issues

+ Support, maintain, and diagnose physical IT equipment, including switches, servers, routers, cameras, , and control systems

+ Assist with Active Directory and Group Policy administration at a Tier II level

+ Manage, organize, and track IT equipment inventory

+ Deliver strong customer service and timely technical support to end users

+ Document issues, resolutions, and service activity within a ticketing system

Technical Environment

+ Windows-based systems

+ Active Directory

+ Group Policy

+ Networking fundamentals, including switches, routers, and servers

+ Ticketing systems such as Connect Wise or Service Now

Requirements

+ Bachelor's degree in Computer Science or related field preferred

+ Experience providing Tier II desktop support and help desk support

+ Strong troubleshooting skills across hardware, software, and basic networking

+ Experience supporting network-based systems and physical IT infrastructure

+ Familiarity with IT inventory management and ticketing systems

+ Strong communication skills and a customer-service mindset

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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