Sr Business Analyst – IT

Requirements Must have:

• We require a bachelors degree in Information Technology, Business Administration, or a related discipline, or equivalent hands‑on experience.
• We are looking for 5 years of experience as a Business Systems Analyst, ideally within manufacturing or another operational setting.
• We need proven experience leading system deployments, enhancements, or cross‑functional initiatives.
• We expect strong capability in requirements elicitation, process mapping, and functional specification writing.
• We require solid knowledge of manufacturing operations, including production, inventory, and supply chain workflows.
• We need demonstrated skill in diagnosing complex system problems and coordinating resolution across multiple teams.
• We require experience with ERP platforms and shop floor integrations such as HMI/MES.
• We value strong analytical thinking, problem‑solving ability, and data interpretation skills.
• We require excellent communication and relationship‑building skills, with the ability to influence stakeholders at various levels.
• We need strong organizational skills and the ability to manage several priorities and deadlines at once.
• We look for a self‑starter who can quickly learn and adapt in complex technical and operational environments.
• Preferred experience includes supporting or implementing ERP systems in a plant environment.
• Preferred familiarity with Lean, Six Sigma, or similar continuous improvement methods.
• Preferred experience with integrations, middleware, or data mapping across platforms.
• We value behavioral strengths such as collaboration, results orientation, customer focus, action orientation, valuing differences, and driving engagement.

• We lead collaboration across operations, warehouse, quality, engineering, and IT teams to define, prioritize, and convert business needs into scalable system solutions.
• We analyze and improve end‑to‑end business processes and system workflows to increase efficiency, reduce manual work, and strengthen data accuracy in manufacturing operations.
• We own the design, deployment, and ongoing support of ERP and related systems aligned with inventory, production, supply chain, and quality control processes.
• We serve as the main escalation point for plant‑level ERP and HMI issues, working to resolve complex problems quickly and limit downtime.
• We oversee integrations between ERP, HMI, and production equipment to ensure dependable data movement and accurate MES‑related metrics such as production, yield, and scrap.
• We lead system testing and validation, including test planning, user acceptance testing coordination, and pre‑release validation in non‑production environments.
• We partner with corporate IT and vendors to plan and deliver updates, patches, and enhancements while maintaining strong change control and documentation.
• We develop user enablement approaches, including role‑based training, SOPs, quick reference materials, one‑point lessons, and feedback loops to improve adoption.
• We lead change management for implementations, upgrades, and process adjustments, providing direct support during go‑lives and high‑volume production periods.
• We create and sustain standardized documentation practices, acting as a key knowledge resource between plant operations, IT, and external vendors.
• We use system data, reporting, and user input to identify trends, uncover root causes, and drive corrective and preventive actions.
• We support continuous improvement efforts such as Lean, Six Sigma, and Kaizen by leveraging ERP and production data to improve decision‑making and business results.
• We mentor junior analysts or team members when applicable, reinforcing best practices in requirements gathering, documentation, and solution delivery.

We are MITER Brands, a leading residential window and door manufacturer serving the new construction and replacement markets through trusted brands including Milgard, MI Windows & Doors, and PGTI. As one of the nations largest suppliers of vinyl windows and patio doors, we operate plants across the country and offer a competitive compensation package, comprehensive health, wealth, and wellness coverage, 401(k) with company match, generous paid time off, and a wide range of additional benefits such as dental, vision, life and disability insurance, tuition reimbursement, employee assistance resources, and more.

In this role, we seek a strategic, hands‑on Senior Business Systems Analyst who will help connect manufacturing operations and technology to improve efficiency, data integrity, and plant performance while partnering closely with cross‑functional teams.