IT Support Specialist Job in Fort Lauderdale, FL

IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.

• Respond to IT support tickets submitted via phone, email, or ticketing system
• Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications
• Assist with user account management including password resets and permissions
• Support remote employees using remote-access tools such as RDP, Team Viewer, or Any Desk
• Resolve issues with hardware components including laptops, desktops, printers, and peripherals
• Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity
• Support new-hire onboarding including device setup and application configuration
• Document all troubleshooting steps, solutions, and system changes
• Maintain and track IT equipment inventory
• Escalate complex issues to senior system or network teams