Cloud Operations Engineer

Cloud Operations Engineer

Cloud Hesive is an Amazon Premiere Partner and Amazon Managed Services Partner founded by veterans in the cloud technology space. We help our customers adapt and transform their organizations by leveraging the power of the public cloud ecosystem through consulting and next generation managed services with a focus on Operational Excellence, Security, Reliability, Performance Efficiency and Cost Optimization.

Our employees are the foundation of our success, and we invest in them! We are growing fast and have built a phenomenal team through in-depth training, partner events, community involvement, mentoring and much more. We move quickly, act decisively and communicate openly to drive a collaborative environment and our customer's success. With offices in the U.S. and Latin America, you will work with experts in the industry on revolutionary technology solutions that have been deployed successfully around the globe.

We are seeking a Cloud Operations Engineer to join our growing and dynamic team based at our worldwide corporate headquarters in Fort Lauderdale, FL. The Cloud Operations Engineer is responsible for oversight and general availability of our customers cloud environments, including patching, managing backups, managing the security tools on top of our customers, and driving automation into the environment to make the operations team more efficient.

The Cloud Operations team members are generally not customer facing but are the team managing the daily operational items and helping to drive continuous improvement into our customer's environments.

Help make our operations team be more efficient through continuous improvement of our cloud environments. Be the subject matter expert in monitoring, patching, backup, host-based security tooling, and maintenance of our customers so that we are operating proactively and providing added value to our customer base. Provide proactive continuous improvement of platforms, tools, processes, and automation to support our Managed Services customers.

Proactively identify and address issues before they occur through efficient monitoring and tool management. Work within a team that is responsible for customer patching, backups, backup/restore validation, and event/alert tuning. Support, document and execute upgrades and migrations to support platform lifecycle management. Work with peers inside and outside of Operations to promote and expand automation of operational tasks. Proactively build scripts to automate recurring tasks and deployments to drive efficiency in our operations.

Contribute to incident root cause analysis, with enough knowledge to drive tangible improvements through problem management. This position has after-hours and on call (rotational) responsibilities. Engage in professional development to maintain skills, knowledge, and certifications. Occasional travel may be needed.

3+ years of hands-on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, etc.) Experience in Monitoring tools such as Solar Winds, Data Dog, Nagios. Experience in designing, building, or supporting a hosted product/service. Experience with Windows and/or a common Linux distributions. Experience with backup solutions such as Veeam and Comm Vault. Experience and Knowledge in enterprise patching tools (SCCM, Solar Winds, and AWS).

Experience with intermediate Power Shell and/ or other scripting skills. Experience with enterprise antivirus / host-based security platforms. Experience with a Public Cloud Provider (IaaS and PaaS) such as Amazon Web Services, Azure and/or Virtualization Technologies such as Xen, HyperV or vSphere. Experience with Security Certifications such as PCI, ISO 27001, SOC II Type 1/2, FISMA/FedRAMP and HIPAA. High Sense of Urgency – This job entails supporting business critical applications, with stringent SLAs.

In addition to the perks of working with an awesome team, Cloud Hesive offers competitive compensation, comprehensive benefits, training on cutting edge technology and partners (AWS), a flexible work schedule, responsible time off, standing desks, a kitchen filled with snacks chosen by our employees and much more! If you think you'd be a great fit, we'd like to learn more about you!