IT Helpdesk II: Escalations & Root-Cause Expert
Job in
Fort Lauderdale, Broward County, Florida, 33336, USA
Listed on 2026-08-20
Listing for:
Alcora Corporation
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Alcora Corporation is seeking an Analyst, Helpdesk II to provide day-to-day IT support via phone, email, and chat from our Doral, FL office. You will resolve customer issues, escalate as needed, and contribute to knowledge base and SOP development.
Ideal candidates have 3–5+ years in a help desk or IT service desk, strong troubleshooting across operating systems, AD, and Office 365, and experience with endpoint management tools like Intune, SCCM, or JAMF.
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