Field Project Specialist

Information about #32768 Field Project Specialist

Work Location:

this role is based out of central FL and travels 100% of the time (typically Monday through Friday)

The expected starting pay for this role is between 43,000. per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible and eligible to receive paid vacation, sick time and paid company holidays.

Our comprehensive benefits package includes major medical, dental, vision, life insurance, parental leave, 401(k), tuition reimbursement and many other benefits.  for a complete list.

• Execute pre-installation site assessments for dispensing systems installation projects to determine accurate materials requirements
• Execute quality assessment, technical troubleshooting, post-installation audit, installation support, and other tasks in the field as directed in support of company strategies
• Create relationships with project champions at customer facilities in support of installation and service projects
• Collaborate within the Field Operations team and across functions to support the implementation of dispensing systems solutions at customer locations
• Collaborate with installation/service partners and customers to as needed to support the implementation of dispensing systems solutions at customer locations
• Support selling team as a “subject matter expert” during sales calls and service visits
• Support other activities as needed to strengthen and extend GOJO's presences in dispensing systems markets.

• Professional execution of pre-implementation planning processes, installation audit and support, and post-implementation service including appropriate/timely internal and external communication
• Meet/Exceed service commitments for implementation and post-implementation support programs
• Defuse volatile customer situations by listening intently, identifying the key pain point, and offering service/support where appropriate
• Help customer understand root cause of dispenser/system performance issues and ensure recommended resolution will meet customer’s expectations
• Fully support dispensing system warranties
• Is attentive to customer needs/requests outside area of expertise/responsibility. Escalates customer requests to appropriate internal resources for resolution
• Activities/interaction support long-term customer relationships
• Leverage internal network to ensure high levels of customer satisfaction
• Partner with field sellers to understand and meet customer/end-user expectations
• Plan and execute daily/weekly work autonomously (remote)
• Plan/manage schedules to support timely site survey, service, and audit activities. Coordinate closely with end-user (champion), GOJO Seller, GOJO Sales Ops, and GOJO Field Ops to ensure schedules and expectations are aligned
• Complete daily, weekly, and monthly score carding as needed to monitor results
• Skillfully assess customer and end-user leadership environments to identify formal/informal leaders and influencers to support effective/timely communication throughout the survey, service, or audit
• Communicate with installers during onsite audits to provide feedback/direction on installation practices. Correct behaviors that do not comply with GOJO installation standards and expectations. Seek support from GOJO installation management team to address significant concerns.
• Act quickly to resolve technical issues leveraging multiple resources
• Balance multiple projects in various stages of implementation and various locations with various team members concurrently. Adjust quickly as required by end-user schedule changes
• Coordinate with logistics team to ensure timely/complete delivery of necessary material
• Partner with clinicians, engineers, product management, and sales throughout project to share learnings in support of product/service improvement/development efforts
• Provide timely post-implementation service for SMARTLINK™ (emerging technology, networked devices, big-data, infrared sensor placement) systems…