Team Engineer

Team Engineer is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise organizations.
Only local candidates needto apply. (Office is currentlylocatedin Fort Lauderdale, FL)

SUPPORT the Clients, GROW with the Business…

When it comes to providing support via the help desk, the right candidate has the best intentions of the company and client in mind always. They report to the service desk manager but are part of a team and believe in the future of the organization. Theyperforma wide variety of IT support ranging from desktop and peripheral support to server and network issues, as dictated by client request and company workload.

The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical tothe verynon-technical.

Be part of an EXCITING, FAST-pacedand DYNAMIC Team!

The right candidate must love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve theenvironmentand they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the needarisesthis individual may be called upon toassiston projects as needs dictate.

They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.

BENEFITS come with the territory…

Company sponsored 401K, paid vacation, performance-based bonuses, training, and otherperksthat make thisa great placeto work, learn, and grow.

Key non-technical expectations:

• Doesn’tavoid a challenge and is willing to step up to opportunity

• Only Great workethicneedapply(Made a mistake? Own up to it and learn)

• Comesup with solutions andnotexcuses

• Attention to detail is a MUST

• Show us you can work/play well with others in and outside the team

• Is able and willing to share knowledge and mentor team members

• Demonstrate a willingness to improve yourself and grow with the organization

• Appreciatea diverse team and the variety that comes in the MSP industry

• Bring your personality!

Job Description:

The Team Engineer technical position within

Wheel

HouseIT. This position is responsible formaintainingthe design and integrity of customer’ssoftware systems, coordinating complex projects, and implementing software solutions.

Basic Functions:

• IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.

• Design, implementation, and support services for Microsoft related technologies:
  Windows Server, Exchange, SQL, SharePoint, etc.

• Engineer and implement system solutions for customers using technologies that meet their needs.

• Implement and support disaster recovery solutions.

• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

• Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

• System documentation and consultingservices toinclude system reviews and recommendations.

• Communication with customers as required: keeping them informed ofincidentprogress,notifying themof impending changes, and agreed outages.

Additional

Duties and Responsibilities:

• Improve customer service,perception, and satisfaction.

• Ability to work in a team and communicate effectively.

• Serve as an escalation point for service or project issues that cannot be completed within agreed service levels.

• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.

• Develop in-depth knowledge of the service catalog and how it relates to customer’sneeds.

• Document internal processes and procedures related to duties and responsibilities.

• Responsible for entering time and expenses in Connect Wise as they occur.

• Understand processes in Connect Wise by completing assigned training materials and blueprintsonthe Connect Wise University.

• Work through…