Process Manager

We are seeking an organized, analytical, and solutions-oriented Process Manager to design, implement, document, monitor, and continuously improve the operational processes that enable ESG to plan, execute, measure, and improve its work.

The Process Manager provides functional leadership through process ownership, coordination, analysis, and influence. The role works closely with Department Heads to ensure processes are practical, clearly documented, consistently adopted, effectively measured, and continuously improved.

This position does not have direct reports. Department Heads remain accountable for departmental performance, execution, and employee management, while the Process Manager owns the processes that support departmental performance, including planning and scheduling, SOPs, reporting, training, process adoption, and workflow improvement.

• Design, implement, maintain, and continuously improve ESG's production planning and scheduling systems.
• Maintain Gantt charts, project schedules, milestones, dependencies, and estimated completion dates.
• Establish standards for scheduling, project tracking, and status updates.
• Work with Department Heads to maintain accurate and current planning information.
• Identify scheduling conflicts, dependencies, missing information, and potential delivery risks.
• Escalate significant scheduling conflicts, delivery risks, and cross-department dependencies to the appropriate leader.
• Maintain visibility into cross-department project dependencies.
• Develop and maintain standardized planning tools, templates, and procedures.

• Design, develop, document, implement, maintain, and improve operational SOPs, workflows, templates, checklists, and process documentation.
• Work with Department Heads and employees to document current processes and identify improvement opportunities.
• Establish standards for process documentation and maintain a centralized library of current SOPs and related materials.
• Review workflows for unnecessary steps, duplication, delays, and recurring issues.
• Recommend practical changes to improve efficiency, consistency, and communication.
• Coordinate implementation of approved process changes across relevant departments.
• Monitor newly implemented processes for adoption, effectiveness, and areas requiring additional support.

• Develop and maintain process metrics, operational reports, dashboards, trackers, and planning tools used by leadership.
• Monitor project status, schedules, milestones, and process-performance information.
• Review operational information for accuracy, completeness, and consistency.
• Identify trends, recurring issues, delays, process gaps, and improvement opportunities.
• Prepare concise summaries and recommendations for the Director of Operations and Department Heads.
• Support operational meetings with accurate planning, scheduling, and process information.

• Train employees and Department Heads on established SOPs, workflows, scheduling systems, and operational tools.
• Develop training materials, reference guides, and job aids to support process implementation and adoption.
• Serve as a resource for employees and departments regarding established processes and operational tools.
• Conduct refresher training when processes or requirements change.
• Monitor process adoption and identify areas requiring clarification, training, or additional support.
• Work with Department Heads to reinforce established processes and communicate approved process changes.

• Lead the identification, evaluation, and implementation of practical improvements to assigned processes, workflows, systems, and procedures.
• Analyze recurring problems, delays, and…