Field Service Technician

Job Title

The scope of the Position:
The position is currently a 90-day contract-to-hire. Candidates need to live in the Fort Lauderdale FL area. Candidates should be pre-screened to confirm that they fit the below requirements listed. Strong hardware break-fix experience. The transition rate upon full-time hire to Compu Com will be $19 - $22 for entry-level technicians. Please make sure you set that expectation upfront.

• Need 1 resource (s) to perform Break & Fix work during 90-day contract-to-hire

• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)

• Technician will travel to each client's location

• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

• Works under general supervision

• There will be overtime

Minimum Requirements:

• 3 years plus supporting Desktops, Laptops, and Printers.
• 3 years plus of customer service experience
• Reliable Transportation (This is a driving position – reimbursed accordingly)
• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
• Personable as they will be interacting with a wide range of users and environments
• Can work on a ladder of lift and are able to lift up to 50lbs.
• After training is complete, candidate will be added to the on call rotation 7x24

Basic Needs/Haves:

• Able to work from a bent, crouched, or kneeled position
• Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
• Laptop
• Basic Hand Tools
• Possess a valid driver's license

Preferred, NOT

REQUIRED:

• CompTIA A+
• OEM Printer Warranty Certifications
• OEM Laptop/Desktop Warranty Certifications
• Server experience would be a bonus

Must have 3 + years of exp in following :

• Deskside Support Experience
• Desktop Break/Fix Experience
• Field Technician Dispatch Experience
• Laptop Break/Fix Experience
• Networking Experience
• Printer Break/Fix Experience