Parking Meter Software Support Specialist

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

Maintains and updates the electronic parking meter management software systems. Assists in the design of the system's database structures; assists in the organizational development of parking services and reports on data. Maintains cities Master Meter Inventory and Parking Space Inventory.

In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Administers and maintains a variety of parking technology platforms and internally developed departmental applications; manages system configurations, user accounts, and access permissions for a user under the direction of management.

• Diagnoses and resolves application issues in cooperation with platform vendors and software suppliers; escalates unresolved issues to senior staff as appropriate; coordinates routine updates, parking rate changes, and special event parking rate configurations

• Researches data to find the most efficient productive method in the applications of parking meter operations; provides reports on various collected data

• Maintains accurate records of system configurations, device inventory, user assignments, and parking space data across multiple platforms

• Utilizes analytical data for field operations to conduct survey of all City owned and maintained parking areas; maps all general parking spaces to conform to the City GIS
• Assists the City's Information Technology staff with the development and deployment of the Geographical Information System database that provides on-line, real time data regarding meter types, locations of all on-street, lots and garage locations, meter maintenance histories and other tools
• Provides weekend revenue and fuel report for parking services
• Troubleshoots and corrects malfunctions on field IoT devices, iPads, and iPhones used in parking operations; captures and documents data collected from affected devices
• Develops a preventative maintenance program for the department's parking meters to reduce time and improve customer satisfaction
• May perform assignments in the installation, repair and maintenance of parking meter equipment
• Applies rate changes and special event rates on each platform, and communicates with meter manufacturers and mobile payment vendors as needed
• Organizes and maintains documentation of meter and payment location changes, including device relocations, on a GIS platform
• Communicates with Customer Service Personnel on meter malfunctions, payment information and other related issues
• Communicates any new rate changes to staff, ensuring the team remains informed and aligned
• Performs related work as required

• Knowledge of Geographical…