Payroll Specialist

Explore opportunities to grow your career with us or one of our clients

Alpha

StaffHCM is seeking a Payroll Specialist to process payroll for various client companies across multiple states, each with different pay frequencies. This role requires maintaining high-quality standards for all payroll transactions and ensuring that customer service levels meet organizational expectations.

$25-29/hr

• Processes and reviews initialized payrolls, identifying and correcting errors to ensure accuracy.
• Provides pre-posting payroll reports to clients for review and approval.
• Collaborates with IT by supplying specifications for customized client reports and performing QA testing to validate accuracy.
• Prioritizes critical payroll maintenance needs and monitors client trends, including late submissions and recurring issues.
• Supports ongoing enhancement initiatives for key systems, such as Prism, Cloud Storage, and Salesforce.
• Responds to and resolves client payroll inquiries promptly and professionally.
• Manages pay codes, job positions, pay locations, PTO adjustments, general ledger setups, and other ongoing client maintenance needs.
• Delivers Raving Fans level customer service when assisting clients with payroll or system inquiries.
• Utilizes Salesforce and Outlook to track and manage all open client issues, interdepartmental requests, client complaints, supplemental payroll runs, employee address updates, and other action items requiring follow-up.
• Resolves user security-related inquiries within the HRIS web portal.
• Processes Add Location submissions, establishing new client locations, and assigning appropriate manager access.
• Creates payroll import templates as needed to support client payroll upload processes.
• Conducts payroll training for clients upon request.
• Educates clients on best practices and system functionality to enhance understanding and promote efficient system usage.
• Ensures all client processing notes are accurate and current in PRISM.
• Serves as the primary point of contact for client-specific or exception-based payroll maintenance.
• Partners with Client Technology to resolve employee user login and system access issues.
• Maintains regular and punctual attendance consistent with ADA, FMLA, federal, state, and local requirements, as well as company policies.
• Performs additional tasks or projects as assigned by the Payroll Manager.

• Associate degrees in Business Administration, Accounting, Human Resources, or a related field, preferred.
• 3 to 5 years of related work experience in payroll, HRIS, or within a PEO environment.
• Demonstrated ability to learn new systems, processes, and technologies quickly.
• Strong communication and follow‑up skills with the ability to build effective working relationships.
• Proven ability to multitask, prioritize, and consistently deliver superior customer service.
• Experience using Prism PEO Software preferred.
• Strong proficiency in Microsoft Excel, including formulas, filters, and pivot tables.
• Fundamental Payroll Certification (FPC) or Certified Payroll Specialist (CPS), preferred.
• Attention to Detail:
  Ensures accuracy in payroll processing, reporting, and system updates.
• Customer Service Excellence:
  Provides timely, professional, and solutions-oriented support to clients and internal partners.
• Time Management:
  Effectively manages competing priorities in a deadline-driven payroll environment.
• Technical Aptitude:
  Able to quickly learn, navigate, and troubleshoot payroll and HRIS systems.
• Problem Solving:
  Identifies issues proactively and resolves them efficiently with minimal supervision.
• Communication
  
  Skills:
  
  Communicates complex information clearly and professionally, both verbally and in writing.
• C…