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Global WFM Group Leader: SLA Mastermind & Forecasting
Job in
Fort Lauderdale, Broward County, Florida, 33336, USA
Listed on 2026-08-15
Listing for:
Robert Bosch Group
Full Time
position Listed on 2026-08-15
Job specializations:
-
Supply Chain/Logistics
Supply Chain & Logistics, Operations Management
Job Description & How to Apply Below
The Bosch Service Solutions North America LLC group is seeking a Group Leader for its international service center operations. You will manage workforce management pipeline, intraday steering, and capacity planning to balance demand with agent supply while upholding cross-border SLAs.
Ideal candidates bring 5+ years of WFM leadership in multi-site environments, with strong Verint WFM experience and familiarity with major ACD systems.
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