Regional Customer Experience Quality Manager

Job Description

Are you ready to take the wheel and drive success? As a full-time Regional Customer Experience Quality Manager at SIXT, your primary responsibility is to support Operations in delivering excellent customer service. This is based on efficient process management and implementation of internal and external standards. The position is based in Miami, Fort Lauderdale, or Orlando and requires 50-70% travel within the defined region, including branch days at our Eastern region airport and off-airport locations.

• You drive a customer‑centric culture in your assigned region and ensure customer expectations are not only met but exceeded

• You analyze operational and customer service data to identify trends, root causes, and opportunities for improvement

• You prepare and deliver clear, actionable insights and recommendations to supervisors and senior management through detailed reports and presentations

• You perform regular on‑site branch visits to check for compliance in defined region

• You create and develop quality relevant processes and lead quality relevant projects

• EXPERIENCE You have a minimum of 5 years’ work experience in the customer service industry, such as hotel, airline, retail, telecommunications, or car rental (required)

• EDUCATION You have a bachelor’s degree in business, Project Management certification or related field (required)

• TECHNICAL PROFICIENCY You have an auditor or quality background that enables structured problem identification. You have first‑hand experience in supporting projects and working in a team and good knowledge of Microsoft Office Applications, especially Excel and Power Point

• FUNCTIONAL EXPERTISE You demonstrate advanced technical and analytical expertise, leveraging Excel and PowerPoint to analyze customer experience and operational KPIs, conduct audits and root‑cause analysis, deliver executive‑level insights, and work effectively with customer feedback, audit, and case management systems

• SOFT SKILLS You have excellent time management and organizational skills and demonstrate strong verbal and written communication skills. You have exceptional interpersonal skills and relationship building skills

• COMMITMENT TO EXCELLENCE You can translate data insights into practical actions across plans, processes, people, and performance to lead regional, cross‑functional quality and process improvement initiatives

• TRAVEL You must be able to travel 50-70% of time across respective region and must have a valid driver’s license with a clean driving record

• Comprehensive Health Insurance Leave Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan

• Paid Time Off & Sick Time Enjoy PTO, sick leave, floating paid holidays and a healthy work‑life balance

• Company Car Hit the road in style and experience the comfort of driving the latest models from our cutting‑edge, brand‑new fleet

• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you and your immediate family

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide.

Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top‑tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long‑term stability and align our corporate strategy with foresight. Get started with us and apply now!