Manager, Learning and Development

Job Description

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone.

We are looking to hire a Manager, Learning & Development. The Manager, Learning & Development (L&D) is responsible for driving learning initiatives that align with strategic objectives and alignment across all Fleet training programs for Princess Cruises. This role provides regular updates to leadership and key stakeholders on project progress and outcomes. The L&D Manager partners closely with business leaders and corporate stakeholders to ensure learning strategies are aligned with business objectives.

Success in this role requires strong project management skills and the ability to influence across functions, and a commitment to delivering high-quality learning solutions. Success in this role requires influencing, fostering collaboration and forming relationships with stakeholders, and maintaining a high standard of learning excellence. The Manager, L&D also supports the delivery of high-quality training aligned with Princess Cruises' standards, regulatory requirements, business objectives, governance strategy creation, best practices (ADDIE), and framework to direct stakeholders.

The L&D Manager is responsible for the following key responsibilities:
Program Planning & Execution, Stakeholder Collaboration, Strategic Analysis and Continuous Improvement.

Here's a summary of what Princess is looking for in a Manager, Learning & Development. Is this you?

Responsibilities:

Programs Planning & Execution:

* Lead the end-to-end delivery of approved learning programs/process and develops a detailed project plan that includes managing scope, timelines, dependencies and risks

* Leads standardized governance and Steering Committee review to drive alignment, consistency, and accountability

* Monitor program progress and proactively adjust plans to address challenges or changes in scope

* Manage learning program budget in partnership with Fleet L&D Specialist

Stakeholder

Collaboration:

* Partner with internal stakeholders and leaders to ensure learning programs remain compliant and meet regulatory requirements

* Facilitate alignment on program goals, scope, timelines, and success metrics

* Lead the prioritization of new and ongoing training requests to ensure learners receive timely and relevant learning

* Foster strong collaboration across Hotel Training Team, Maritime Training Team, Fleet leadership and partner teams to ensure shipboard training needs are clearly communicated and effectively facilitated

Strategic Analysis Metrics & Reporting:

* Develop and set the learning methodology and track ongoing measurement of program effectiveness and impact leveraging dashboards and key metrics

* Develop clear, concise reports and dashboards to communicate insights to stakeholders and leadership

* Leverage project management tools for tracking all project steps and to support data-driven decision making

Continuous Optimization:

* Analyze training data and feedback to continuously improve learning initiatives

* Evaluate training performance and maintain strong, collaborative relationships to support long-term L&D objectives

* Incorporate stakeholder feedback to continuously improve learning programs and execution

Knowledge &

Skills:

* Scope:
The Manager, L&D plays a critical role in shaping fleet learning strategy across Princess Cruises. The role collaborates closely with stakeholders, including corporate, to ensure learning initiatives are consistent and aligned across departments. The role oversees cross-functional projects that impact multiple departments and geographies, including Deck, Tech, Hotel and HR operations. The role is expected to maintain a diverse perspective while tailoring solutions to meet local operational needs.

This balanced approach ensures learning programs are both strategically aligned and operationally effective.

* Problem solving:
This role requires advanced analytical and strategic thinking to address complex learning and organizational challenges. Solutions often require balancing competing priorities, navigating ambiguity, and anticipating downstream business impact. It also requires staying current on emerging learning and development trends and applying them in innovative ways to meet evolving business needs.

* Impact:
The Manager, L&D has a broad and meaningful impact across the organization by influencing learning standards and support learning excellence. Through collaboration and data driven decision making the position helps set standards and best practices to elevate learning effectiveness for both compliance and non-compliance learning.

* Leadership:
This role requires strong leadership without necessarily having direct reports. They will lead through influence, guiding…