Risk Manager, Workers

Position: Risk Manager, Workers' Compensation
We are a fast growing start-up company providing risk management and workers’ compensation services.

We are seeking a high-performing Risk Manager, Workers’ Compensation to lead and elevate a regional workers’ compensation program supporting a major aviation client.

This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crew member experience within a dynamic and growth-oriented environment.

The Risk Manager will own regional strategy, performance, and execution across all aspects of the workers’ compensation program. This leader will partner closely with the aviation client’s Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crew members.

This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers’ compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment.

The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform.

Minimal travel required (up to 10%).

Strategic Impact

• Drive measurable improvements in claims outcomes and total cost of risk

• Strengthen carrier and TPA performance through data-driven accountability

• Enhance service consistency and injured employee experience

• Influence program governance, reporting rigor, and operational scalability

• Serve as a trusted advisor to senior stakeholders

Key Responsibilities

• Lead and own the regional workers’ compensation program strategy, execution, and performance results

• Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence

• Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters

• Partner with the aviation client’s Risk Management team to align program outcomes with organizational priorities

• Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers

• Lead claim reviews, stewardship meetings, and performance discussions with external partners

• Provide technical expertise across complex, multi-jurisdictional claims

• Analyze loss trends, claim duration, severity drivers, and cost containment opportunities

• Identify systemic risks and implement corrective strategies

• Design and enhance governance processes, workflows, and reporting frameworks

• Drive continuous improvement initiatives that strengthen both financial and service outcomes

• Promote a culture grounded in accountability, transparency, and performance

Leadership Expectations
This position carries full management-level accountability and executive visibility. While direct reports may not initially be assigned, the Risk Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders.

The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy.

Qualifications
Education

• Bachelor’s degree from an accredited university required

• CPCU, AIC, ARM, or other advanced industry designations strongly preferred

Experience

• Minimum five (5) years of progressive workers’ compensation claims experience

• Minimum two (2) years leading lost-time adjusters or claims teams

• Demonstrated oversight of complex, multi-state workers’ compensation portfolios

• Experience serving…