Donor Operations & Stewardship Manager

Kids In Distress (KID) is a nationally accredited organization dedicated to the prevention of child abuse, the preservation of the family, and the treatment of abused and neglected children. Founded in 1979, KID began as a small shelter for children in crisis and has since grown into one of South Florida's premier providers of child and family services. Over more than four decades, the organization has expanded to operate two campuses in Broward County and foster care services in Palm Beach County.

In 2019, KID expanded its impact by acquiring Family Central, Inc. (FCI), a long-standing leader in early learning, family strengthening, and child nutrition services across South Florida. Together, KID and FCI deliver a continuum of care that strengthens and stabilizes families while helping children reach their full potential.

KID offers a well-integrated system of care staffed with clinical professionals who tenaciously strive to encourage, educate, empower, and equip children and families with the proper tools to ensure a safe and strong community. By advancing critical and clinical care to at-risk children and families in need, KID is known as the premier provider of child and family services in South Florida, and along with FCI serves more than 20,000 children and families annually.

KID employees enrich the South Florida community through foster care recruitment/training/support, kinship support, early childhood education/preschool, aftercare/summer camp, adoption support, benefits enrollment, family strengthening, maternal health, a family counseling center, and pediatric dental services in partnership with Nova Southeastern University. To learn more about KID and Family Central:(Use the "Apply for this Job" box below). or .

The Donor Operations & Stewardship Manager is responsible for managing the operational planning, systems, data integrity, and donor stewardship functions that enable effective fundraising and long-term donor engagement. This manager-level role ensures fundraising operations run efficiently, donor data is accurate and compliant, and stewardship efforts are timely, meaningful, and mission-centered. By aligning operational excellence with a high-quality donor experience, this position supports revenue growth, donor retention, and organizational sustainability.

This role will also work closely with the finance team and will oversee bi-weekly reconciliation with the agency's Director of Finance. This position reports to the Vice President of Advancement.

Kids in Distress and Family Central believes stewardship is an essential part of fundraising. Donors should feel valued, informed, and genuinely connected to the mission at every touchpoint. The Donor Operations & Stewardship Manager ensures systems and processes support warm, timely, and personalized donor engagement, reinforcing trust and long-term partnership.

• Oversee data entry of all gifts and file any supplemental documents.
• Serves as a liaison with the finance team to support accurate gift processing, reconciliation, and reporting, and formal acknowledgement.
• Oversees the collection, review, and submission of development team expense receipts and documentation to finance in accordance with organizational policies.
• Supports budget tracking and expense monitoring for development operations and stewardship activities.

• Manages operational planning for the development function, aligning workflows, timelines, systems, and resources with fundraising goals and annual plans.
• Supports fundraising forecasting and performance tracking through accurate data management, trend analysis, and standardized reporting.
• Ensures development operations are scalable, compliant, and aligned with organizational strategy.

• Maintain and oversees donor database management, ensuring data accuracy, integrity, and adherence to data governance standards.
• Management of Merchant Services including but not limited to Stripe, Pay Pal, Better Unite, and Blackbaud Merchant Services.
• Establishes quality control processes, including regular audits, documentation, and corrective actions.
• Trains and supports development staff and relevant stakeholders on database usage, data entry standards, reporting tools, and donor record management.

• Assist the Vice President of Advancement and team with research of new potential donors. Communicate with donors via telephone, email and in person, in a courteous manner.
• Assist the team and outside consultants as needed. Enter up to date data in systems on a weekly basis.
• Support the team with event related follow-ups; request letters sent for auction, raffle and in-kind items via email, letter or phone calls.
• Manage auction item system and packing as needed.
• Manages donor acknowledgment, recognition, and impact reporting…