Senior Director of Call Center
Job in
Fort Lauderdale, Broward County, Florida, 33336, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Job Description & How to Apply Below
Key Responsibilities:
Plan and implement best practices for operational consistency and accountability Manage day-to-day call center operations to align with business goals and service levels Build and develop a large workforce, providing coaching and personalized development plans
Qualifications:
Bachelor's degree in business, operations, management, or related field preferred Minimum of 10 years of call center operations experience, with 7 years in senior leadership Proven track record of improving service metrics and cost efficiency Data-driven mindset with aptitude for technology Exceptional leadership and stakeholder management skills
Position Requirements
10+ Years
work experience
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