Customer Support Manager
Job in
Fort Lauderdale, Broward County, Florida, 33336, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Key Responsibilities Lead and develop a high-performing team of Customer Support Analysts while overseeing support operations Own the client retention strategy and guide strategic conversations with association leadership teams Analyze support trends and drive initiatives to improve service quality and reduce ticket volume
Required Qualifications 5-7+ years in Customer Support, Customer Success, or Account Management within a SaaS environment 2+ years of leadership or team management experience Experience in the membership/nonprofit/association industry using an AMS is highly preferred Strong operational management skills to scale processes and improve service quality
Experience with customer health scoring and lifecycle management
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