North Carolina Call Center Supervisor

A company is looking for a Charlotte Supervisor, Call Center Performance.

Key Responsibilities:

Supervise service agents, including hiring, training, coaching, and evaluating performance Ensure adequate staffing to meet call center objectives and develop strategies for production maximization Monitor and evaluate service agent calls, providing coaching and scheduling training as needed

Required Qualifications:

Bachelor's degree in business, management, marketing, communications, public relations, or equivalent Minimum three years of sales and/or telemarketing experience with a proven record of achieving goals At least one year of supervisory experience, preferably in a call center or blood banking environment Intermediate level computer skills with Microsoft Office applications in a Windows environment Ability to work in a fast-paced call center environment