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Global WFM Leader: SLA-Driven Capacity & Intraday Control
Job in
Fort Lauderdale, Broward County, Florida, 33336, USA
Listed on 2026-08-17
Listing for:
Robert Bosch Group
Full Time
position Listed on 2026-08-17
Job specializations:
-
Management
Supply Chain & Logistics, Operations Management
Job Description & How to Apply Below
Bosch Service Solutions North America LLC is seeking a Leader to act as the air traffic controller for its international service center. This role holds full operational and disciplinary responsibility for the workforce management pipeline and intraday steering team, balancing demand with agent supply to meet international SLAs and optimize cost.
You will oversee forecasting, capacity planning, and intraday steering across regions, direct scheduling, and ensure local labor-law compliance.
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