Volunteer Engagement Specialist

Overview

We are seeking a Volunteer Engagement Specialist to support the American Red Cross of South Florida Region in Broward County. Can work in Ft. Lauderdale, Miami or West Palm Beach, FL.

The Volunteer Engagement Specialist will implement and execute volunteer programs and services to further the engagement of volunteers. Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area. The Volunteer Engagement Specialist may serve as liaison to internal partners and external organizations.

Provide support, development and/or leadership guidance to all volunteers.

• Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy to include interaction with the volunteer community both personally and through the volunteer infrastructure.

• Participate in the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.

• Participate in the development and implementation of a comprehensive onboarding program for each volunteer position.

• Support the volunteer training plan. May serve as a Facilitator for all volunteer training coursework. Provide guidance on volunteer programs, tools and resources. Provide support and direction to volunteer trainers and ensures training is thorough and documented.

• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.

• Assist in identifying partnerships and screening and referring prospective volunteers.

• Schedule volunteers and assist with efforts to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

• Education:
  
  Bachelor’s degree required.

• Experience:
  
  Minimum of 3 years of related experience.

• Skills & Abilities:
  Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
  
  Knowledge of volunteer programs and policies preferred.

• Travel:
  Ability to travel to field offices and events.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand;

walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Me…