Volunteer Manager

Volunteer Manager

The Volunteer Manager leads and manages the affiliate's volunteer program, ensuring that individuals and groups have a safe, organized, meaningful, and mission-focused volunteer experience. This position serves as the primary point of contact for volunteers and works closely with Construction, ReStore, Development, Homeowner Services, and other departments to identify volunteer needs and coordinate appropriate opportunities.

The Volunteer Manager is responsible for building and maintaining a strong pipeline of individual, corporate, faith-based, school, and community volunteers while improving volunteer engagement, retention, and overall experience.

Volunteer Program Management

• Manage the affiliate-wide volunteer program from recruitment through recognition and retention.
• Maintain an annual volunteer plan based on organizational and departmental needs.
• Coordinate volunteer opportunities across construction sites, ReStore, special events, office projects, homeowner programs, and other affiliate activities.
• Maintain an accurate calendar of volunteer opportunities and available capacity.
• Ensure departments provide adequate advance notice of volunteer needs.
• Match volunteers and groups with appropriate opportunities based on skills, interests, availability, and organizational needs.

Recruitment & Community Engagement

• Recruit individual and group volunteers through businesses, schools, universities, faith communities, civic organizations, community partners, and other sources.
• Develop relationships with corporate volunteer groups and community organizations.
• Conduct outreach presentations and participate in community events when appropriate.
• Maintain communication with previous volunteers and groups to encourage repeat participation.
• Work with Development to support corporate volunteer engagement connected to sponsor ships and partnerships.

Volunteer Scheduling & Coordination

• Manage volunteer registrations, scheduling, confirmations, cancellations, waitlists, and changes.
• Communicate clearly with volunteers regarding arrival times, locations, dress requirements, safety expectations, waivers, and other instructions.
• Coordinate with Construction and other departments to confirm that sites are prepared to receive scheduled volunteers.
• Monitor volunteer capacity to avoid overbooking or scheduling volunteers when meaningful work is unavailable.
• Respond promptly to volunteer questions and scheduling issues.

Orientation, Safety & Compliance

• Ensure required volunteer applications, waivers, releases, background screenings, and other documentation are completed when applicable.
• Coordinate volunteer orientation and ensure volunteers understand Habitat's mission, expectations, policies, and code of conduct.
• Partner with Construction leadership to ensure construction volunteers receive appropriate site-specific safety orientation and supervision.
• Maintain volunteer records in accordance with organizational policies and applicable requirements.
• Escalate safety, conduct, or volunteer-related concerns to appropriate leadership.

Volunteer Experience & Retention

• Create a welcoming and professional volunteer experience from initial inquiry through completion of service.
• Regularly gather feedback from volunteers and internal departments.
• Develop strategies to increase volunteer retention and repeat participation.
• Implement volunteer appreciation and recognition efforts.
• Identify highly engaged volunteers who may be appropriate for leadership or recurring volunteer roles.
• Address volunteer complaints or concerns professionally and promptly.

Internal Coordination

• Meet regularly with Construction and other departments to forecast volunteer needs.
• Establish clear procedures for departments requesting volunteers.
• Communicate schedule changes, cancellations, and capacity concerns quickly.
• Partner with Development and Communications on volunteer campaigns, corporate engagement, storytelling, and recognition.
• Work with ReStore leadership regarding ReStore volunteer needs and opportunities.
• Support major affiliate events and special volunteer initiatives.

Data, Reporting & Continuous Improvement

• Maintain accurate volunteer records, including hours, participation, groups, cancellations, and repeat volunteers.
• Prepare monthly and annual volunteer reports for leadership.
• Track volunteer participation against affiliate goals.
• Analyze volunteer utilization, retention, no-show rates, and capacity.
• Maintain volunteer management systems and ensure…