Restaurant Supervisor​/Front of House Shift Lead

Overview

This document outlines the key responsibilities and expectations for the Restaurant Supervisor/Front of House (FOH) Shift Lead during closing shifts at The View at Colony West. The Restaurant Supervisor/FOH Shift Lead serves as the acting manager on duty (MOD) responsible for maintaining service standards, team accountability, cleanliness, guest satisfaction, and closing procedures.

Leadership & Communication

* Serve as the point of contact for all FOH staff and guests during the shift.

* Complete Line up with BOH (back of house) and FOH team reviewing any features, 86 items, etc.

* Maintain clear and professional communication with BOH leadership, especially chef and kitchen staff.

* Lead by example-demonstrate proper service standards, professionalism, and guest engagement.

* Ensure all staff are aware of closing duties and assignments before the start of closing procedures.

* Communicate any issues that happened during the shift with Bob Markoe and Jalisa Hamilton.

Guest Service & Experience

* Walk the dining room, bar, and patio consistently throughout the evening to monitor guest satisfaction.

* Address guest concerns promptly and professionally.

* Ensure tables are greeted, serviced, and turned efficiently.

* Monitor and support servers with table maintenance, bussing, and final check presentation.

Staff Management & Oversight

* Assign closing side-work duties to servers, bartenders, and hosts.

* Verify all side-work has been properly completed before releasing staff.

* Conduct end-of-shift check-ins to ensure staff are leaving the workspace organized and clean.

* Ensure Closing Checklist are being followed by all staff members.

Financial & POS Responsibilities

* Verify that all Z's are closed.

* Ensure no open checks remain in the POS system before closing.

* Make sure all servers and bartenders complete drops, and management is emailed and made aware of any short drops (Kandace, Bobby, Jalisa).

Facility & Cleanliness Standards

* Inspect all FOH areas (dining room, bar, patio, host stand, restrooms) for cleanliness and reset.

* Ensure all lights, TVs, and music are turned off according to closing protocol.

* Verify trash and recycling have been taken out and all floors swept and mopped.

* Confirm all doors are locked and alarm systems set.

Reporting & Follow-Up

* Communicate any incidents or notable events to Bobby Markoe and Jalisa Hamilton via text or email before end of night.

* Note any inventory shortages or items needing restock for the following day.

Professional Standards

* Arrive on time and maintain a clean, professional appearance.

* Uphold The View's values of Hospitality, Teamwork, and Consistency.

* Maintain a calm and positive demeanor under pressure.

* Foster a closing environment that is efficient, respectful, and team-oriented.