Leeward Market Retail Supervisor

Fort Lauderdale Hotel

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces.

The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Location

Fort Lauderdale Hotel — Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

The Omni Ft. Lauderdale Hotel is a 29-story property located at 1850 Eisenhower Blvd, connected directly to the Broward County Convention. It offers 801 guest rooms and suites, multiple restaurants, a rooftop bar, a pool, spa, fitness center and over 120,000 square feet of indoor and outdoor meeting and event space including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function space with waterfront views.

Retail Position — The Retail Supervisor is responsible for assisting in the day-to-day operations of all retail outlets. This includes but is not limited to maintaining store and merchandising standards, overseeing sales associates, ensuring quality customer service, providing inventory control and meeting/exceeding revenue targets.

• Display effectively, communicate and hold all retail associates accountable for The Triology.
• Assist with ensuring all audit requirements are met on a daily basis.
• Participate in all quarterly inventories to audit standards.
• Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.
• Assist with the monthly markdown plans.
• Perform shop walk-thru to ensure proper merchandising, stocking and overall cleanliness.
• Assist with the interviewing and hiring of retail associates as needed based on business levels.
• Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.
• Assist with training for retail associates in sales procedures and customer service.
• Assist with ensuring all new hires are trained to standard as well as all 30/60/90-day checklists are completed as required.
• Assist with ensuring all Moments of Service checklists are completed monthly and documented.
• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

• 1 year’s supervisory experience working in a customer oriented environment.
• Reading, writing, and oral proficiency in English; able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding customer expectations, with strong attention to detail.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Ability to obtain a State of Florida Alcoholic Beverage Commission server permit.

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

• Desktop computer (Opera, Oracle, Micros terminals, Birchstreet, Kronos and Microsoft Office), printer, telephone, copier, fax machine and scanner. Coffee maker/urn, toaster, microwave, beverage machines, dishware, silverware, glassware and espresso machine.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please email applica