Front Desk Area Specialist (Fort Lauderdale, FL

Front Desk Area Specialist (Fort Lauderdale, FL)

Pay: $18.00/hr

This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication, and time management skills. Must be detail oriented and can multi‑task. Responsible for quality, consistency, and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security systems, logs, records, and forms of each building in span of control.

• Assists in vacation, sick time, leave of absence, and last‑minute shift assistance coverage.
• Adheres to company policy in all assigned properties.
• Has a reliable form of transportation and communication.
• While on duty, wears company‑approved attire and/or uniform, follows the dress‑code policy, and displays identification badges at all times.
• Maintains and treats work areas neatly and safely; follows all safety procedures and reports any issues to the Property Manager immediately.
• Checks the fire‑alarm panel to ensure normal status and reports any troubles in writing to the Property Manager.
• Works according to the schedule given by the Director of Operations/Front Desk Coordinator, under close supervision.
• Responds to emergency situations in a timely and efficient manner within two hours of notification.
• Reports all complaints/issues to the Director of Operations/Front Desk Coordinator.
• On‑call 24/7 for emergencies and call‑outs assigned by the Director of Front Desk Operations/Front Desk Coordinator—including weekends, nights, and holidays.
• May be assigned other duties and responsibilities as required.

• High school diploma or equivalency required.
• Bachelor’s degree from a four‑year college or university in Hospitality Management preferred.
• Two to three years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office applications (Excel, Word, Outlook) preferred.
• Effective written and verbal communication skills.
• Multilingual fluency is desirable.
• Strong customer‑service, communication, and interpersonal skills required.

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods.
• Handle, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information verbally and in writing.
• Navigate the property/building quickly and easily as required to meet job functions.
• Complete all required forms.
• Possess knowledge of multi‑building operations.
• Work extended hours, nights, and weekends based on project requirements.
• Driving is required.

As a full‑time exempt associate, you will be eligible for comprehensive benefits, including medical plans, dental, vision, time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.

Base pay: $18.00/hr additional compensation may depend on skills, experience, and performance.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Administrative